Contact & FAQ

Here you will find a collection of frequently asked questions . Feel free to take your time and see if there is a helpful answer to your question.

Should you have any other request, please feel free to call us on 089 201 901 95 or write to us personally - either via our email address [email protected] or via our contact form : 

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By sending this message, you agree to our privacy policy.

We try to reply within 24 to 48 hours.

Sometimes it takes a little longer, for example, if we want to discuss it as a team first to clarify your request in the best possible way 🙂.  In this case, we kindly ask for your patience.

Here you will find answers to frequently asked questions.

Is it suitable for my (our)
personal situation?

01. What is Couple Balance?

PaarBalance is a scientifically validated online program based on 50 years of relationship research and couple therapy practice.

It utilizes the audiovisual possibilities of modern media to provide interactive and humorous coaching for improved relationship quality. The tool is easy to use and demonstrably improves the atmosphere between both partners quickly and noticeably.

Anytime and anywhere there is internet access, you can use PaarBalance in manageable and divisible units - either on your own or in combination with couples counseling (before, after or in parallel).

2. Who was PaarBalance made for?

At PaarBalance you've come to the right place if you

  • They are newly in a relationship , want to avoid past mistakes and do "everything right" from the start this time.
  • have been a couple for a long time and want to bring new energy into their relationship.
  • are currently going through a difficult phase with your partner.

With the help of a total of 18 humorous online units, you will become a relationship expert for your partnership in just a few weeks - regardless of your age, gender or the length of your relationship.

The CoupleBalance program has been deliberately tailored to the individual partner, so that you yourself - regardless of where your partner is at - can start immediately.

Do something good for your relationship, no matter when or where – following the motto: "Act instead of react" and "Better to experience something new with your old partner than to repeat the same old things with a new one." 🙂

3. When is the ideal time to use PaarBalance: Preventively? At the first sign of problems? During a crisis?

The CoupleBalance program can be helpful at any time:

  • If you are currently going through a difficult phase with your partner.
  • If you have been a couple for a long time and want to bring new energy into your relationship.
  • If you are newly in a relationship , want to avoid past mistakes and "do everything right from the start" this time.
With the CoupleBalance sessions, you will become a "relationship expert for your partnership" in just a few weeks - regardless of your age, gender or the length of your relationship.

4. We live in separate locations. Is PaarBalance still the right solution?

Yes. PaarBalance is especially suitable for couples who cannot (or do not want to) see each other every day.

Because the coaching is tailored to the individual, both partners can work on the "dos & don'ts of happy relationships" from different locations and at different times, at their own pace, and specifically do something for their love.

5. My partner is distancing himself despite my efforts. What should I do?

If you have consistently approached the other person over a longer period of time, but your attempts to get closer have remained without any real response, then it means:

Let go! For now, suspend all initiatives for collaboration.

Continue to treat each other in a friendly and respectful manner, but from now on, focus primarily on yourself. This will boost your self-confidence and increase your attractiveness.

  • Take more control of your life!
  • Show your personality!
  • Focus on yourself!
  • Do something good for yourself every day!
  • Meet up with people you like!
  • Build your independence!
  • Do things you've always wanted to do!

Love is a child of freedom. Each partner must – of their own free will – continually choose to nurture the relationship and be together. Surely you don't want the other person clinging to the partnership out of pity or a sense of duty. 

CoupleBalance usage recommendation:
Watch the coaching videos and complete the accompanying exercises. Examine your strengths and weaknesses as a couple and reflect on the development of your interactions. However, please refrain from doing the homework for now.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

06. We have since separated. Does CoupleBalance still make sense for me?

Most likely: Yes.

The CoupleBalance program can also be used as a kind of "relationship license." It summarizes the findings from 50 years of relationship research and helps couples become aware of their strengths and areas of risk in their own relationships.

PaarBalance provides scientifically sound know-how about what it takes to avoid driving away love (in the future).

CoupleBalance usage recommendation:
Take your time to watch the coaching videos. Do the accompanying exercises. Examine the strengths and weaknesses of your last relationship and reflect on how your interactions with each other have developed.

However, the homework can only be carried out to a limited extent if there is currently no partner for implementation.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

7. When should I break up and no longer hold on to the relationship?

A bond that has grown over time cannot simply be severed. Your partner and the relationship have become an important part of your life story. Therefore, it is almost always worthwhile to give your partnership another real chance if it has temporarily run into crisis.

However, there are situations in which the relationship is no longer beneficial for either party and where separation would be the more sensible course of action. The two most common examples are the following:

Toxic relationship

If your relationship is causing health problems for you or your partner, it could be a so-called ' toxic relationship '.

In cases of emotional or physical abuse in a relationship, or when one partner chronically deceives, exploits, or cheats on the other, it is crucial to seek professional help as soon as possible. Often, separation is the only way to end the destructive dynamic.

Breaking free from a harmful and abusive relationship, one lacking mutual respect, honesty, and goodwill, is usually a difficult process. If the entanglement persists, the harmed partner may never find inner peace or regain their shattered self-esteem. 


Developed separately

Another reason to separate rather than cling to the relationship at all costs is that both partners have developed in very different directions over a longer period of time.

If there are no longer any shared interests, values and priorities, and both feel that a "happy journey together" as a couple is no longer possible (since they are both holding each other back in their personal development), it may be the more sensible way to separate and let each other "move on".

If a separation is achieved with respect for the other person and for the shared history, there is a good chance that an unhappy partnership can be transformed into a deep friendship .

8. I am in a same-sex relationship. Is this program suitable for me?

Of course!

Because the principles taught in the CoupleBalance tool apply to all forms of love relationships and partnerships.

Wherever people come together, it is important to keep the needs of all involved in mind, to communicate openly and respectfully with one another, to focus on the positive aspects of being together, to find good compromises, to forgive each other after misunderstandings or offenses, to support each other and to spend as many beautiful moments together as possible. 

However, the illustrations in the 18 coaching videos consistently depict a heterosexual couple. This requires a certain degree of abstract thinking (though this applies to all CoupleBalance users, as our characters were deliberately drawn with minimal lines to avoid distracting from the program content...).

9. I'm currently single. Would the CoupleBalance program be useful for me?

Most likely: Yes.

The CoupleBalance program can also be used as a kind of "relationship license." It summarizes the findings from 50 years of relationship research and helps couples become aware of their strengths and areas of risk in their own relationships.

PaarBalance provides scientifically sound know-how about what it takes to avoid driving away love (in the future).

CoupleBalance usage recommendation:
Take your time to watch the coaching videos. Do the accompanying exercises. Examine the strengths and weaknesses of your last relationship and reflect on how your interactions with each other have developed.

However, the homework can only be carried out to a limited extent if there is currently no partner for implementation.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

10. We live in a blended family situation. Is PaarBalance suitable for us?

Of course! Because the principles taught in the CoupleBalance tool apply to all forms of love relationships and partnerships.

Wherever people come together, it is important to keep the needs of all involved in mind, to communicate openly and respectfully with one another, to focus on the positive aspects of being together, to find good compromises, to forgive each other after misunderstandings or offenses, to support each other and to spend as many beautiful moments together as possible.

11. We're currently in couples counseling. Is combining it with PaarBalance advisable?

Yes - this combination would be ideal!

Using the PaarBalance program online at home alongside couples therapy or counseling would be ideal. Numerous studies on "blended counseling" (the combination of in-person and online interventions) clearly support this approach.

When both options – in-person therapy and self-directed online sessions – are used in parallel, this demonstrably has the strongest positive 'power'.

This means that the probability of achieving one's own goals noticeably and sustainably is greatest.

Program usage:
Alone or in pairs?

1. Does it even make any difference if I do couple balance on my own?

It's a common misconception that a relationship can only improve if both partners take action simultaneously. Unfortunately, this very often leads to nothing happening at all. Rather, the truth is:

when you take the initiative, you provide new, positive impetus. We'll show you what you can do to get your partner on board.

Don't let thoughts like, "Why me again? It's their turn now," hold you back.

Start as soon as possible – you can be sure that your partner will (most likely) join you.

2. Can my partner participate?

The CoupleBalance program is tailored to each individual partner. If the other partner wants to participate (from the beginning or at a later point) – all the better! They can start at any time.

Your partner should then create their own CoupleBalance account. If you both wish, you can then discuss all the content and send each other selected summaries.

However, it is not a prerequisite for a successful CoupleBalance process that your partner goes through the individual CoupleBalance sessions at the same time as you (or even starts using the tool themselves).

3. How can I involve my partner?

Tell your loved one about PaarBalance and your experiences with it. You can also easily send selected summaries and exercises as an email attachment or print them out.

If you wish, give your partner a glimpse into your program or, for example, a printout of your relationship profile or the ingredients for happiness . Perhaps this will pique their interest, and they might want to start with CoupleBalance themselves. In this way, it can organically develop into coaching for two – even though each person formally retains their own private space.

4. Is there a couples account or does each of us need our own program access?

After much consideration, we deliberately developed the CoupleBalance coaching program in such a way that both partners do not need to be equally motivated, start at the same time, or be in the same place to benefit from the sessions for their relationship.

Therefore, the term 'partnership coaching' actually describes the PaarBalance system better than 'couple coaching' - because it makes sense for each partner to create their own PaarBalance account.

  • Then he first takes the so-called " relationship test " for himself.
  • Each person then receives their individual relationship profile (which usually differs significantly from that of the other person, since everyone has their own personal perception of the strengths and challenges in relationship building -> this alone is often very exciting: comparing the two profiles and discussing the respective assessments...) and
  • He goes through the online sessions at his own pace.

But of course, this does not mean that couples who want to do something good for their relationship at the same time cannot watch the (so-called 'psychoeducational') videos together if they are in the same place at the same time and feel like it.

5. My partner doesn't want to participate. What should I do?

Situation 1: My partner is generally friendly towards me.

Although your partner is currently not motivated to participate in the CoupleBalance program, they fundamentally want to maintain the relationship and desire a harmonious relationship with you?

Don't let anything hold you back, just get started yourself!

It's a common misconception that a relationship can only improve if both partners actively work on it simultaneously. Unfortunately, this very often leads to nothing happening at all. Rather, the truth is: when you take an active role, you provide new, positive momentum. We'll show you what you can do to get your partner on board, too.

You can be sure of this: your partner will (most likely!) come on board.

Situation 2: My partner is consistently dismissive towards me.

Has your partner stopped responding to your suggestions for quite some time now? Is the imbalance in commitment to your relationship growing ever larger?

Then it can be helpful not to invest even more upfront, but to 'stop' for a while and focus on yourself: " My partner is distancing himself despite my efforts. What should I do? "

If your partner is interested in continuing your relationship, they will eventually take the initiative. Until then, remember: you can't make a dog walk.

Affair exposed! Now what?

01. The affair has been exposed and we're in total chaos. Does CoupleBalance even make sense at this point?

In this exceptional emotional situation, we would strongly recommend   starting with our audio program "Taboo Topic: Affairs" .

There you will find the best possible "first aid" and "step-by-step guidance" in this emotionally charged situation. Background information, predictions about expected developments, checklists, and concrete tips will help you regain control in this relationship meltdown and clarify how to move forward.

Once the initial shock has subsided somewhat, it almost always makes sense to consider the question: Should the growing love and bond be given another real chance – despite the breach of trust and pain?

Our usage recommendations for the PaarBalance program are therefore:

  • Watch only the film sequences of the coaching videos at your own pace (to calmly become aware of which positive and problematic patterns may have recently become ingrained in the individual areas of the relationship).
  • If you feel like it, do the corresponding exercises. Otherwise, keep referring back to a specific suggestion from "Taboo Topic: Affairs".

For now, completely refrain from doing the homework part.

[Note: To formally and technically conclude a Couple Balance session and move on to the next unit, please select the homework assignment that would have suited you best under other circumstances and then click 'NEXT'.]

2. My partner cheated on me! Is there appropriate help available in this terrible situation?

The audio program "Taboo Topic Affair" was developed precisely for this worst-case scenario in a relationship   .

This (simultaneously scientifically sound and practical) emergency kit was packed by Prof. Dr. Ludwig Schindler and Dr. Judith Gastner with the insights gained from decades of relationship research as well as the experience of countless couple therapies. 

You will find proven "first aid", structure, comfort and guidance in this emotionally challenging situation. Background information, predictions about expected developments, checklists and concrete tips will help you regain control and clarify how to proceed.

Once the initial shock has subsided somewhat, it makes sense to consider the question: Should the growing love and bond be given another real chance – despite the breach of trust and pain?

The  PaarBalance program can  offer scientifically sound and practically proven support in this regard.

Account creation,
data security, terms and conditions

1. How can I create a PaarBalance account?

 You can easily create your own PaarBalance account on our registration page (takes about 2 minutes). Step-by-step instructions can be found here:

You can start the coaching immediately after booking.

2. How is my personal data secured?

PaarBalance strives to ensure the highest possible security for your data, so that you can dedicate yourself to your coaching program with a good and secure feeling.

  • SSL Encryption:
    Data transmission is protected with SSL (Secure Socket Layer) encryption from the moment of registration to ensure a high level of data security. This is an internationally recognized security technology.
  • Certified German data center.
    All data is stored in a certified German data center.
  • Strict adherence to data protection:
    Only a few employees, who are obligated to comply with data protection regulations, have access to your data.

3. Where can I find the terms and conditions?

The terms and conditions can be found at the very bottom of the footer of all PaarBalance pages.

Costs, subscription models,
money-back guarantee

1. How much time does the program require?

You should aim for one to two sessions per week . Each session lasts approximately 20 to 25 minutes . In addition, you will need time to try out the suggestions that work best for you in your daily life together.

In this case, the entire coaching program extends over approximately 9 to 12 weeks.

Completed sessions can be repeated at any time – for example, if you feel (or worry) that you are unintentionally falling back into old patterns.

For this reason, we offer the option of a "lifetime" account for all those who wish to dedicate themselves to the individual relationship topics at their own pace and refresh important units as often as they like.

2. Subscription or one-time payment: Which usage period is right for me?

We would highly recommend that you set aside at least three months for the online coaching, as it is usually difficult to fit in more than one or two sessions per week in the daily grind.

After each unit, there needs to be enough opportunity to apply the content and try it out for oneself.

You can choose the usage period that best suits you from the three options below:

(A) 1-month coaching

(for €59 -> extension possible)
The perfect time slot to get to know the program

(B) 3-month coaching

(for €59 -> extension possible)
A good timeframe to bring about positive changes

(C) Lifetime access

(for €499 -> one-time payment)
The ideal support to strengthen your love for a lifetime.

03. What does PaarBalance cost?

You can choose from the following three offers * :

(A) 59,- €

(for 1 month of Couple Balance Coaching)
The perfect timeframe to get to know the program.

(B) 149,- €

(for 3 months of Couple Balance Coaching)
A good timeframe to bring about positive changes

(C) 499,- €

(for lifetime access)
The optimal support to strengthen your love for a lifetime.

Take your time to consider which usage period best suits your current life situation.

With options (A) and (B), your contract will automatically renew for the selected usage period unless you cancel at least one day before the end of your term. With option (C), you have unlimited access to the entire program immediately after the one-time payment.

After completing the payment process (approx. 1-2 min.) you can immediately start your first session and use all the features of PaarBalance.

*By the way, no one should be prevented from participating due to the usage fees. If you currently have no income but would like to start the program as soon as possible, please contact us directly at: [email protected] (Subject: Social Discount). We will certainly find a solution.

4. How can I extend my Couple Balance?

Before starting the program, select a usage period that suits you:

(A) 1-month coaching  for €59

The ideal timeframe to get to know the program

(B) 3-month coaching  for €149

(for 3 months of Couple Balance Coaching)
A good timeframe to bring about positive changes

(C) Lifetime access  for €499 (one-time payment)

The ideal support to strengthen your love for a lifetime.

"What do I need to do if I want to keep access to my account for longer than originally planned?"

With options (A) and (B), your contract will automatically renew for the selected usage period unless you cancel at least one day before the end of your term. This means you don't need to do anything if you wish to renew.

With option (C) you have unlimited access to the entire program immediately after the one-time payment.

"I had temporarily resigned and taken a break. What do I need to do to be able to continue?"

If you have already cancelled your PaarBalance account and later find that you would like to have more time available, you can easily extend or resume access to your account .

Simply book another session – depending on which time slot suits you best – (A) one or (B) three months of CoupleBalance coaching using the email address you have already used previously.

You can continue in the CoupleBalance program exactly where you left off.

"What is needed if I am sure that I no longer want to extend my contract?"

Once you are certain that you no longer wish to renew your access to your CoupleBalance sessions, you can easily cancel at any time . Your account will not be charged again from that moment on. Access to your account will then automatically end at the end of your last selected subscription period.

5. How can I pay?

To complete your payment, you will be redirected to Digistore24. There you can choose between the following payment methods:

  • Paypal
  • Direct debit
  • credit card

The payment process takes about 2 minutes.

6. I can't pay. What now?

Technical reasons

Should a payment fail for technical reasons, please contact us at

E-Mail: contact @paarbalance.de

Subject: Payment cannot be processed

We will then research where the problem might be and take care of it as quickly as possible so that you can start with the CoupleBalance program.

Financial reasons

If you are unable to pay the usage fees – for example, because you currently have no income – please contact

E-Mail: contact @paarbalance.de

Subject: Social discount

We will get back to you as soon as possible and will certainly find a solution.

7. What does the “money-back guarantee” mean?

We want you to be satisfied with the Couple Balance coaching and for the program to be helpful to you.

If you do not experience any improvement in your partnership and well-being within 14 days of your registration, you will receive a refund of your coaching fees paid to date.

A simple email within 14 days of your registration to [email protected] is sufficient .

The only requirement is that you have completed two full CoupleBalance sessions during this period.

8. Where can I find my invoice?

  • Digistore24:
    Once the payment process has been successfully completed, you will receive your payment information from Digistore24 via email. This email will contain a link to a PDF with your invoice (including VAT), which you can save or print.
  • Couple Balance Program
    : We also save a clear list of all payment information directly in the Couple Balance program under the "Messages" tab in the "Payments" section.

Termination, removal,
data backup

01. How can I cancel my PaarBalance subscription?

You can cancel at any time up to the last day of your chosen contract term via one of the following three methods:

  • Cancellation link in the CoupleBalance program
    You can cancel via the cancellation link which you will find in the CoupleBalance program under "My data" in the "Cancel subscription" section.
  • Digistore24 Cancellation Link
    : In the email you received from our payment provider 'Digistore24' after placing your order (subject: "Order successful / Access"), you will find a link to the order overview in the section "An overview of your order can be found here:". On this page, you can view invoices and cancel your order.
  • Email:
    You can send us an email ( [email protected] ) with the subject: “Cancellation of my PaarBalance account”

Otherwise, your contract will automatically renew for the contract term you selected.

2. I don't want to receive emails. What do I need to do?

Our emails contain a link at the end that you can click if you no longer wish to receive emails.

If the link is missing from an email, simply write directly to

Email: [email protected]

Subject: "I no longer wish to receive emails"

Then we will no longer contact you.

3. How can I have my account permanently deleted?

If you wish to permanently delete your PaarBalance account, simply contact us directly.

Email: [email protected]

Subject: “Please delete my PaarBalance account”

The best way to contact us is directly from the email address you used to create your PaarBalance account, or you can provide us with the relevant email address.

We will then delete your PaarBalance account as quickly as possible (and irreversibly).

4. Will I still have access to my previously completed sessions after cancellation?

Regardless of when you cancelled, you will retain access to your account until the last day of your booked usage period.

This means that, theoretically, you can cancel immediately after booking or one day before the end of your chosen usage period.

In both cases, you will of course have access to the entire tool until the end of your booked usage period. During this time, you can start a new session each day, repeat all previously completed sessions as often as you like, and access your mood barometer, relationship history, etc.

If you wish to retain access to the documents you have completed even after the expiry of your chosen term,

  • You would either have to save all the PDFs you want directly to your hard drive or
  • You can book an additional in-depth session at a later date, in which you can review all the topics that are particularly relevant to you.

5. What if I want to start using CoupleBalance again at a later date (e.g., for a refresher or in a new relationship)? Will my data still be saved?

(A) I would like to regain access to my previous account and the sessions I have already completed. 

Then simply log in again using your existing contact details and book the time slot that seems most suitable for you at this time. ( https://www.paarbalance.de/registrierung/ )

(B) I would like to start the program all over again.

Either rebook using a second email address (one you haven't used before) or write us an email.

Email: [email protected]

Subject: “Please delete my PaarBalance account”

We will let you know as soon as possible when you can register again from scratch using your familiar email address.

Technical issues (forgotten password,  
not received e-book, etc.)

1. I can't continue with the next session. What could be the reason?

You can do one session per day, meaning you can start the next session every 24 hours. The only requirement is that you have completed all exercises and homework. Only then is a session considered complete.

However, the content of the exercises or homework will only be saved if all the necessary selection boxes have been clicked.

Please double-check that you have ticked all the required boxes:

  1. When choosing the homework type(s) (1, 2 and/or 3)?
  2. For each individual specific task (when doing homework or before formulating a self-answer)?
  3. Did you enter a 'target date' for each homework assignment?

Once you have consistently provided all the necessary information, you should be able to start your next unit quickly.

If that doesn't work, please let us know at the

Email: [email protected]


2. I haven't received any results after taking the (free) relationship test. What should I do?

Please contact us ( [email protected] ) and we will ensure that you can access your relationship profile as soon as possible.

3. The (free) e-book hasn't arrived yet. What should I do?

Please contact us ( [email protected] ) and we will ensure that you receive your (free) e-book as soon as possible.

4. I've forgotten my password. Now what?

In the member login area you will find the button "Forgot password".

Please click on it. We will then send you a link through which you can create a new password.

5. How can I change my email address?

After logging in, you can change your contact email address in the "My Data" section.

6. Can I also do the coaching on my smartphone?

Of course.

You can complete your CoupleBalance coaching session anywhere and anytime with internet access – whether you have a PC, laptop, tablet, or smartphone. You should ensure you have approximately 20 minutes of uninterrupted time per session.

Structure, design, and
content of the program

01. How is the CoupleBalance program structured?

CoupleBalance Relationship Test:
At the beginning, you describe the current state of your relationship using our scientifically based partnership test.

Relationship Profile:
Immediately afterwards, you receive feedback on your personal resources and challenges in shaping your relationship.

CoupleBalance online sessions:
The core of CoupleBalance is the 18-session coaching program.
Each online session consists of an instructional video, immediately following exercises, and homework assignments to help you implement necessary changes.

Mood barometer:
You regularly indicate how satisfied you are with yourself, your partner, and your interactions. This allows you to keep track of the impact your commitment has on your well-being.

Messages:
Before and after each CoupleBalance session, you receive an encouraging message to prepare you for what's to come.

Relationship chronicle:
Alongside your sessions, you can record special moments of your shared history in words and pictures in the 'Relationship Chronicle'.

2. What is the "mood barometer"?

We want you to be able to track at a glance whether and how the climate in your relationship changes while you use the CoupleBalance program – from day to day and from week to week.

Therefore, every time you access PaarBalance (maximum once per day), answer the following three questions in your mood barometer:

How satisfied am I with myself right now?

How satisfied am I with my partner right now?

How satisfied am I with our relationship right now?

The trend curve in your mood barometer allows you to track exactly how your overall satisfaction develops, as well as in the three individual aspects (me, the other, us).

03. What is a "coaching session"?

The core of PaarBalance consists of a total of 18 coaching sessions.

These individual units are color-coded according to your current personal partnership situation (traffic light colors: red-yellow-green), so that you can immediately see how important the respective topic is for you personally.

A coaching session includes the following components:

  • A concise video packed with knowledge on an important relationship topic.
  • two exciting exercises for your relationship fitness
  • three concrete suggestions for implementation in everyday couple life

4. Why are “exercises” and “homework” necessary?

Aha moments and fresh good intentions alone are not enough for real and lasting positive change. Concrete actions are needed. Breaking free from unwanted patterns is a process. This process involves: 

  • Just because something is spoken
    doesn't automatically mean it's been heard .
  • Just because you hear it
    doesn't automatically mean you understand it .
  • Understanding
    does not automatically mean internalizing .
  • Internalizing something
    doesn't automatically mean implementing it .
  • Implementation
    does not automatically mean retention .

The couple balance exercises are designed to help you use scientific findings for yourself and your relationship.

The couple balance homework is designed to help you shape your everyday life together in line with your good intentions.

5. What can I do if a homework assignment is not a good fit for us right now (or is not feasible)?

Sometimes, individual homework assignments offered as a choice during a couples balance session are not easily implementable. Reasons for this might include:

My partner and I aren't in the same place right now.
Is there anything that might be good for you (or your partner/your relationship) as an alternative to our suggestions, and that can be implemented even across distances? If so, let's get started! 🙂

My partner isn't responding positively to my offers.
Is there anything you know your partner would appreciate? Then take action in that direction! [You might find helpful suggestions in our blog article " The 5 Love Languages "]

My partner is generally distant.
Is your partner's distancing a consistent pattern? Are your efforts generally no longer met with a response? Then the approach described here might be more appropriate at this time: " My partner is distancing himself despite my efforts. What should I do? "

After a deep hurt (affair), it doesn't feel right to me to continue making advance payments.

In this emotionally charged situation, we strongly recommend starting with our audio program "Taboo Topic: Affairs" . There you will find the best possible "first aid" and "step-by-step instructions" to get out of this emotionally charged state.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]


6. I'm particularly interested in certain sessions. Can I attend those first?

Since the sessions build on each other, it is not advisable (and therefore not possible) to skip individual topics.

However, you can repeat all the units you have completed as often as you like and without a fixed order, refreshing your relationship knowledge again and again.

7. Can I watch all the coaching videos first and do the training and homework sometime later?

This question has different answers depending on your current situation.

A) I am in a committed relationship. If you are currently in a committed relationship, this wouldn't be suitable. Each session is designed as a self-contained unit consisting of three parts: an informational video, exercises, and homework. For your personal success, it is very important that you proceed systematically, take an active role, and stay engaged between online sessions. 

B) I am currently single.
You are not currently in a committed relationship, but would like to understand, in retrospect, what went wrong in a previous relationship? Do you wish to obtain a kind of "relationship license" to be happier in a future partnership and avoid past mistakes? Then it is also helpful to initially focus solely on the coaching videos of the CoupleBalance program. 

C) My partner isn't responding to my offers right now

Do you perceive a significant imbalance in commitment to your relationship? Has your partner been ignoring your suggestions for some time now? Then it might be helpful not to invest even more upfront, but to first focus on yourself: " My partner is distancing himself despite my efforts. What should I do? "

D) I was recently deeply hurt (partner's affair).
After such a profound hurt, it can feel 'wrong' to continue making the first move. In this emotionally charged situation, we strongly recommend starting with our audio program "Taboo Topic: Affairs ." You can postpone the CoupleBalance 'homework' for a while.


[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

8. What is “Our Chronicle”?

The history of your relationship is a very special treasure to be cherished. Sharing beautiful experiences and overcoming challenges together strengthens your bond and provides reserves of strength for difficult times.

In the "Chronicle" you can compile your personal relationship history – in words and pictures.

It not only records past experiences, but your relationship chronicle can become a partnership diary in which you continuously record positive new experiences and successful ventures.

This is how you create a wonderful logbook of the development of your relationship.

The relationship test &
the relationship profile

01. What will I learn from the PaarBalance relationship test?

The relationship test was developed specifically for PaarBalance according to scientific standards. It covers the following areas:

1. How  am I experiencing  my relationship right now?

2. How  am I currently shaping  my partnership?

The questionnaire takes approximately 10 minutes to complete. Immediately afterward, you will receive your personal relationship profile, which reflects your individual strengths but also highlights any challenges you may currently be facing. Based on these results, the individual coaching sessions are color-coded to suit your specific situation (traffic light colors: red, yellow, green).

2. Do I absolutely have to fill out the relationship test?

Yes! The test is essential.

Firstly, before the program starts, he provides you with a comprehensive overview of the resources and challenges in your relationship (status quo assessment/anamnesis). Secondly, we also need this insight into the atmosphere and the way you both interact in order to tailor the CoupleBalance coaching to your individual needs.

Depending on your personal situation, we use traffic light colors to mark the individual topics:

  • Red = "Urgent action required!"
  • yellow = "There's room for improvement..."
  • Green = "One of your strengths / resources 🙂"

10 minutes that are truly worth it!

03. Can I repeat the relationship test?

Unfortunately, it is not possible to repeat the partnership test during the coaching process at this time.

You can get a good overview of the changes over time (How satisfied am I with myself, with my partner, with our partnership?) with the help of the "mood barometer" inside the program.

4. What is the "relationship profile"?

It has been proven that, on the one hand, there are behaviors and attitudes that are conducive to a happy relationship, and on the other hand, patterns that put one at risk of getting in the way of one's own happiness.

Based on your answers in the PaarBalance partnership test (completion time approx. 10 minutes), we can show you in your personal relationship profile where your individual strengths lie and where it would be important to try new things.

Your personal relationship profile provides you with a sound overview of your resources and areas for improvement as a couple.

You can have your relationship profile created either independently of the CoupleBalance program (click here to go directly to the relationship test )  or as part of the CoupleBalance coaching (right at the beginning as a status quo assessment, before you start with the first session).

Effectiveness &
Scientific Validity

1. Is PaarBalance scientifically sound? Is the program truly effective?

The evidence-based PaarBalance online coaching program was developed based on the latest research findings on satisfaction and stability in partnerships.

It includes treatment techniques from Cognitive Behavioral Therapy (CBT) – the couple therapy method with the greatest proven effectiveness.

Providing information via the internet has already proven very effective in self-help programs in other areas such as sleep disorders, depression and anxiety.

The PaarBalance program (intervention area: partnership satisfaction) has also been shown to be highly effective ( see scientific studies in cooperation with the Universities of Bamberg and Bern ).

02. Who developed PaarBalance?

 PaarBalance was developed under the scientific direction of Prof. Dr. Ludwig Schindler and Dr. Judith Gastner - together with a dedicated and idealistic multidisciplinary  team .

Professor Dr. Ludwig Schindler  is a certified psychologist and psychotherapist. He is one of the leading experts in the field of couple therapy in Germany and is the author of several specialist books in this area.

Dr. Judith Gastner  is a certified psychologist, psychotherapist, and educator. She worked for 10 years as a research associate at the Clinic and Polyclinic for Psychosomatic Medicine and Psychotherapy at the Technical University of Munich (focusing on research, teaching, and patient care) and now works in her own practice as a cognitive behavioral therapist and coach.

Fun factor, risks &
side effects

1. Is there a risk that our relationship will worsen due to PaarBalance?

It is virtually impossible that your relationship will worsen as a result of using the CoupleBalance tool.

The coaching content is consistently constructive and aims to improve your relationship.

2. Is coaching fun or just work?

Our entire team has made every effort to make PaarBalance appealing, entertaining and humorous.

We appreciate any feedback from PaarBalance users who apparently feel we've succeeded.  Here are a few quotes: 

  • "A valuable, well-prepared aid that was actually really fun and also had many humorous aspects."
  • "I chuckled a lot while watching the news."
  • "The videos are humorous, vivid and memorable; it's actually fun to start a new session, even though it's really about problem solving."
The best thing to do is try it yourself!

One-on-one coaching, contact,
information event

01. Is there an information session about the CoupleBalance program?

Yes, we try to hold a (live) information session about once a month. You can register for this webinar here: www.paarbalance.de/webinar/

2. Is there a recording of any of the webinars?

We try to create a recording of every webinar to make it available to the participants afterwards. The recording is edited by us to ensure the anonymity of the participants.

3. Are personal consultations included in the Couple Balance coaching program?

The CoupleBalance tool is designed so that each user can work through the individual units at their own pace. You are guided through the program as a whole and through each individual session. Therefore, the coaching is self-explanatory and can be completed independently.

Additional personal consultations with a 'CoupleBalance Therapist' are not planned.

 If you were to take advantage of 1:1 couples counseling in parallel with the CoupleBalance program , this would be an ideal prerequisite for deep and lasting positive changes (= Blended Counseling).


If you would like personal support in addition to the CoupleBalance sessions, you can look for professional help here:

www.paarbalance.de/beziehungstipps/notfalladressen-und-unterstuetzung-vor-ort/

4. Can I book personal consultations as well? Where else can I turn?

Professor Dr. Ludwig Schindler offers a limited number of telephone appointments in exceptional cases for people who have recently discovered they have been cheated on by their partner. Further information can be found here .

Alternatively, one of the addresses on our site may be able to help you to receive additional personal face-to-face advice where you feel well cared for:

www.paarbalance.de/beziehungstipps/notfalladressen-und-unterstuetzung-vor-ort/

5. Can I reach you by phone?

The experts at PaarBalance cannot be reached by phone.

You can write to us at the

E-Mail: [email protected].

Our support team can be reached at: 089 201 901 95

We will try to address your request as quickly as possible and get back to you.

Here you will find a complete list of frequently asked questions and answers:

01. What is Couple Balance?

PaarBalance is a scientifically validated online program based on 50 years of relationship research and couple therapy practice.

It utilizes the audiovisual possibilities of modern media to provide interactive and humorous coaching for improved relationship quality. The tool is easy to use and demonstrably improves the atmosphere between both partners quickly and noticeably.

Anytime and anywhere there is internet access, you can use PaarBalance in manageable and divisible units - either on your own or in combination with couples counseling (before, after or in parallel).

2. Who was PaarBalance made for?

At PaarBalance you've come to the right place if you

  • They are newly in a relationship , want to avoid past mistakes and do "everything right" from the start this time.
  • have been a couple for a long time and want to bring new energy into their relationship.
  • are currently going through a difficult phase with your partner.

With the help of a total of 18 humorous online units, you will become a relationship expert for your partnership in just a few weeks - regardless of your age, gender or the length of your relationship.

The CoupleBalance program has been deliberately tailored to the individual partner, so that you yourself - regardless of where your partner is at - can start immediately.

Do something good for your relationship, no matter when or where – following the motto: "Act instead of react" and "Better to experience something new with your old partner than to repeat the same old things with a new one." 🙂

3. When is the ideal time to use PaarBalance: Preventively? At the first sign of problems? During a crisis?

The CoupleBalance program can be helpful at any time:

  • If you are currently going through a difficult phase with your partner.
  • If you have been a couple for a long time and want to bring new energy into your relationship.
  • If you are newly in a relationship , want to avoid past mistakes and "do everything right from the start" this time.
With the CoupleBalance sessions, you will become a "relationship expert for your partnership" in just a few weeks - regardless of your age, gender or the length of your relationship.

4. We live in separate locations. Is PaarBalance still the right solution?

Yes. PaarBalance is especially suitable for couples who cannot (or do not want to) see each other every day.

Because the coaching is tailored to the individual, both partners can work on the "dos & don'ts of happy relationships" from different locations and at different times, at their own pace, and specifically do something for their love.

5. My partner is distancing himself despite my efforts. What should I do?

If you have consistently approached the other person over a longer period of time, but your attempts to get closer have remained without any real response, then it means:

Let go! For now, suspend all initiatives for collaboration.

Continue to treat each other in a friendly and respectful manner, but from now on, focus primarily on yourself. This will boost your self-confidence and increase your attractiveness.

  • Take more control of your life!
  • Show your personality!
  • Focus on yourself!
  • Do something good for yourself every day!
  • Meet up with people you like!
  • Build your independence!
  • Do things you've always wanted to do!

Love is a child of freedom. Each partner must – of their own free will – continually choose to nurture the relationship and be together. Surely you don't want the other person clinging to the partnership out of pity or a sense of duty. 

CoupleBalance usage recommendation:
Watch the coaching videos and complete the accompanying exercises. Examine your strengths and weaknesses as a couple and reflect on the development of your interactions. However, please refrain from doing the homework for now.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

06. We have since separated. Does CoupleBalance still make sense for me?

Most likely: Yes.

The CoupleBalance program can also be used as a kind of "relationship license." It summarizes the findings from 50 years of relationship research and helps couples become aware of their strengths and areas of risk in their own relationships.

PaarBalance provides scientifically sound know-how about what it takes to avoid driving away love (in the future).

CoupleBalance usage recommendation:
Take your time to watch the coaching videos. Do the accompanying exercises. Examine the strengths and weaknesses of your last relationship and reflect on how your interactions with each other have developed.

However, the homework can only be carried out to a limited extent if there is currently no partner for implementation.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

7. When should I break up and no longer hold on to the relationship?

A bond that has grown over time cannot simply be severed. Your partner and the relationship have become an important part of your life story. Therefore, it is almost always worthwhile to give your partnership another real chance if it has temporarily run into crisis.

However, there are situations in which the relationship is no longer beneficial for either party and where separation would be the more sensible course of action. The two most common examples are the following:

Toxic relationship

If your relationship is causing health problems for you or your partner, it could be a so-called ' toxic relationship '.

In cases of emotional or physical abuse in a relationship, or when one partner chronically deceives, exploits, or cheats on the other, it is crucial to seek professional help as soon as possible. Often, separation is the only way to end the destructive dynamic.

Breaking free from a harmful and abusive relationship, one lacking mutual respect, honesty, and goodwill, is usually a difficult process. If the entanglement persists, the harmed partner may never find inner peace or regain their shattered self-esteem. 


Developed separately

Another reason to separate rather than cling to the relationship at all costs is that both partners have developed in very different directions over a longer period of time.

If there are no longer any shared interests, values and priorities, and both feel that a "happy journey together" as a couple is no longer possible (since they are both holding each other back in their personal development), it may be the more sensible way to separate and let each other "move on".

If a separation is achieved with respect for the other person and for the shared history, there is a good chance that an unhappy partnership can be transformed into a deep friendship .

8. I am in a same-sex relationship. Is this program suitable for me?

Of course!

Because the principles taught in the CoupleBalance tool apply to all forms of love relationships and partnerships.

Wherever people come together, it is important to keep the needs of all involved in mind, to communicate openly and respectfully with one another, to focus on the positive aspects of being together, to find good compromises, to forgive each other after misunderstandings or offenses, to support each other and to spend as many beautiful moments together as possible. 

However, the illustrations in the 18 coaching videos consistently depict a heterosexual couple. This requires a certain degree of abstract thinking (though this applies to all CoupleBalance users, as our characters were deliberately drawn with minimal lines to avoid distracting from the program content...).

9. I'm currently single. Would the CoupleBalance program be useful for me?

Most likely: Yes.

The CoupleBalance program can also be used as a kind of "relationship license." It summarizes the findings from 50 years of relationship research and helps couples become aware of their strengths and areas of risk in their own relationships.

PaarBalance provides scientifically sound know-how about what it takes to avoid driving away love (in the future).

CoupleBalance usage recommendation:
Take your time to watch the coaching videos. Do the accompanying exercises. Examine the strengths and weaknesses of your last relationship and reflect on how your interactions with each other have developed.

However, the homework can only be carried out to a limited extent if there is currently no partner for implementation.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]

10. We live in a blended family situation. Is PaarBalance suitable for us?

Of course! Because the principles taught in the CoupleBalance tool apply to all forms of love relationships and partnerships.

Wherever people come together, it is important to keep the needs of all involved in mind, to communicate openly and respectfully with one another, to focus on the positive aspects of being together, to find good compromises, to forgive each other after misunderstandings or offenses, to support each other and to spend as many beautiful moments together as possible.

11. We're currently in couples counseling. Is combining it with PaarBalance advisable?

Yes - this combination would be ideal!

Using the PaarBalance program online at home alongside couples therapy or counseling would be ideal. Numerous studies on "blended counseling" (the combination of in-person and online interventions) clearly support this approach.

When both options – in-person therapy and self-directed online sessions – are used in parallel, this demonstrably has the strongest positive 'power'.

This means that the probability of achieving one's own goals noticeably and sustainably is greatest.

12. The affair has been exposed and we're in total chaos. Does CoupleBalance even make sense at this point?

In this exceptional emotional situation, we would strongly recommend starting with our audio program "Taboo Topic: Affairs" .

There you will find the best possible "first aid" and "step-by-step guidance" in this emotionally charged situation. Background information, predictions about expected developments, checklists, and concrete tips will help you regain control in this relationship meltdown and clarify how to move forward.

Once the initial shock has subsided somewhat, it almost always makes sense to consider the question: Should the growing love and bond be given another real chance – despite the breach of trust and pain?

Our usage recommendations for the PaarBalance program are therefore:

  • Watch only the film sequences of the coaching videos at your own pace (to calmly become aware of which positive and problematic patterns may have recently become ingrained in the individual areas of the relationship).
  • If you feel like it, do the corresponding exercises. Otherwise, keep referring back to a specific suggestion from "Taboo Topic: Affairs".

For now, completely refrain from doing the homework part.

[Note: To formally and technically conclude a Couple Balance session and move on to the next unit, please select the homework assignment that would have suited you best under other circumstances and then click 'NEXT'.]

13. My partner cheated on me! Is there appropriate help available in this terrible situation?

The audio program "Taboo Topic Affair" was developed precisely for this worst-case scenario in a relationship .

This (simultaneously scientifically sound and practical) emergency kit was packed by Prof. Dr. Ludwig Schindler and Dr. Judith Gastner with the insights gained from decades of relationship research as well as the experience of countless couple therapies. 

You will find proven "first aid", structure, comfort and guidance in this emotionally challenging situation. Background information, predictions about expected developments, checklists and concrete tips will help you regain control and clarify how to proceed.

Once the initial shock has subsided somewhat, it makes sense to consider the question: Should the growing love and bond be given another real chance – despite the breach of trust and pain?

The PaarBalance program can offer scientifically sound and practically proven support in this regard.

14. How is the CoupleBalance program structured?

CoupleBalance Relationship Test:
At the beginning, you describe the current state of your relationship using our scientifically based partnership test.

Relationship Profile:
Immediately afterwards, you receive feedback on your personal resources and challenges in shaping your relationship.

CoupleBalance online sessions:
The core of CoupleBalance is the 18-session coaching program.
Each online session consists of an instructional video, immediately following exercises, and homework assignments to help you implement necessary changes.

Mood barometer:
You regularly indicate how satisfied you are with yourself, your partner, and your interactions. This allows you to keep track of the impact your commitment has on your well-being.

Messages:
Before and after each CoupleBalance session, you receive an encouraging message to prepare you for what's to come.

Relationship chronicle:
Alongside your sessions, you can record special moments of your shared history in words and pictures in the 'Relationship Chronicle'.

15. What is the “mood barometer”?

We want you to be able to track at a glance whether and how the climate in your relationship changes while you use the CoupleBalance program – from day to day and from week to week.

Therefore, every time you access PaarBalance (maximum once per day), answer the following three questions in your mood barometer:

How satisfied am I with myself right now?

How satisfied am I with my partner right now?

How satisfied am I with our relationship right now?

The trend curve in your mood barometer allows you to track exactly how your overall satisfaction develops, as well as in the three individual aspects (me, the other, us).

16. What is a “coaching session”?

The core of PaarBalance consists of a total of 18 coaching sessions.

These individual units are color-coded according to your current personal partnership situation (traffic light colors: red-yellow-green), so that you can immediately see how important the respective topic is for you personally.

A coaching session includes the following components:

  • A concise video packed with knowledge on an important relationship topic.
  • two exciting exercises for your relationship fitness
  • three concrete suggestions for implementation in everyday couple life

17. Why are “exercises” and “homework” necessary?

Aha moments and fresh good intentions alone are not enough for real and lasting positive change. Concrete actions are needed. Breaking free from unwanted patterns is a process. This process involves: 

  • Just because something is spoken
    doesn't automatically mean it's been heard .
  • Just because you hear it
    doesn't automatically mean you understand it .
  • Understanding
    does not automatically mean internalizing .
  • Internalizing something
    doesn't automatically mean implementing it .
  • Implementation
    does not automatically mean retention .

The couple balance exercises are designed to help you use scientific findings for yourself and your relationship.

The couple balance homework is designed to help you shape your everyday life together in line with your good intentions.

18. What can I do if a homework assignment is not a good fit for us right now (or is not feasible)?

Sometimes, individual homework assignments offered as a choice during a couples balance session are not easily implementable. Reasons for this might include:

My partner and I aren't in the same place right now.
Is there anything that might be good for you (or your partner/your relationship) as an alternative to our suggestions, and that can be implemented even across distances? If so, let's get started! 🙂

My partner isn't responding positively to my offers.
Is there anything you know your partner would appreciate? Then take action in that direction! [You might find helpful suggestions in our blog article " The 5 Love Languages "]

My partner is generally distant.
Is your partner's distancing a consistent pattern? Are your efforts generally no longer met with a response? Then the approach described here might be more appropriate at this time: " My partner is distancing himself despite my efforts. What should I do? "

After a deep hurt (affair), it doesn't feel right to me to continue making advance payments.

In this emotionally charged situation, we strongly recommend starting with our audio program "Taboo Topic: Affairs" . There you will find the best possible "first aid" and "step-by-step instructions" to get out of this emotionally charged state.

[ Note:   To formally and technically conclude a Couple Balance session and continue with the next unit, please select the homework assignment that would have suited you best under other circumstances , and then click 'NEXT'.]


19. I'm particularly interested in certain sessions. Can I attend those first?

Since the sessions build on each other, it is not advisable (and therefore not possible) to skip individual topics.

However, you can repeat all the units you have completed as often as you like and without a fixed order, refreshing your relationship knowledge again and again.

20. Can I watch all the coaching videos first and do the training and homework sometime later?

This question has different answers depending on your current situation.

A) I am in a committed relationship. If you are currently in a committed relationship, this wouldn't be suitable. Each session is designed as a self-contained unit consisting of three parts: an informational video, exercises, and homework. For your personal success, it is very important that you proceed systematically, take an active role, and stay engaged between online sessions. 

B) I am currently single.
You are not currently in a committed relationship, but would like to understand, in retrospect, what went wrong in a previous relationship? Do you wish to obtain a kind of "relationship license" to be happier in a future partnership and avoid past mistakes? Then it is also helpful to initially focus solely on the coaching videos of the CoupleBalance program. 

C) My partner isn't responding to my offers right now

Do you perceive a significant imbalance in commitment to your relationship? Has your partner been ignoring your suggestions for some time now? Then it might be helpful not to invest even more upfront, but to first focus on yourself: " My partner is distancing himself despite my efforts. What should I do? "

D) I was recently deeply hurt (partner's affair).
After such a profound hurt, it can feel 'wrong' to continue making the first move. In this emotionally charged situation, we strongly recommendstarting with our audio program "Taboo Topic: Affairs."


You can postpone the CoupleBalance 'homework' for a while. [ Note:   To formally and technically conclude a CoupleBalance session and move on to the next unit, please select the homework assignment that would have been most convenient for you under different circumstances and then click 'NEXT'.]

21. What is “Our Chronicle”?

The history of your relationship is a very special treasure to be cherished. Sharing beautiful experiences and overcoming challenges together strengthens your bond and provides reserves of strength for difficult times.

In the "Chronicle" you can compile your personal relationship history – in words and pictures.

It not only records past experiences, but your relationship chronicle can become a partnership diary in which you continuously record positive new experiences and successful ventures.

This is how you create a wonderful logbook of the development of your relationship.

22. Is PaarBalance scientifically sound? Is the program truly effective?

The evidence-based PaarBalance online coaching program was developed based on the latest research findings on satisfaction and stability in partnerships.

It includes treatment techniques from Cognitive Behavioral Therapy (CBT) – the couple therapy method with the greatest proven effectiveness.

Providing information via the internet has already proven very effective in self-help programs in other areas such as sleep disorders, depression and anxiety.

The PaarBalance program (intervention area: partnership satisfaction) has also been shown to be highly effective ( see scientific studies in cooperation with the Universities of Bamberg and Bern ).

23. Who developed PaarBalance?

PaarBalance was developed under the scientific direction of Prof. Dr. Ludwig Schindler and Dr. Judith Gastner - together with a dedicated and idealistic multidisciplinary team .

Professor Dr. Ludwig Schindler is a certified psychologist and psychotherapist. He is one of the leading experts in the field of couple therapy in Germany and is the author of several specialist books in this area.

Dr. Judith Gastner is a certified psychologist, psychotherapist, and educator. She worked for 10 years as a research associate at the Clinic and Polyclinic for Psychosomatic Medicine and Psychotherapy at the Technical University of Munich (focusing on research, teaching, and patient care) and now works in her own practice as a cognitive behavioral therapist and coach.

24. Is coaching fun or just work?

Our entire team has made every effort to make PaarBalance appealing, entertaining and humorous.

We appreciate any feedback from PaarBalance users who apparently feel we've succeeded.  Here are a few quotes: 

  • "A valuable, well-prepared aid that was actually really fun and also had many humorous aspects."
  • "I chuckled a lot while watching the news."
  • "The videos are humorous, vivid and memorable; it's actually fun to start a new session, even though it's really about problem solving."
The best thing to do is try it yourself!

25. Is there a risk that our relationship will worsen as a result of PaarBalance?

It is virtually impossible that your relationship will worsen as a result of using the CoupleBalance tool.

The coaching content is consistently constructive and aims to improve your relationship.

26. Is there a couples account or does each of us need our own program access?

After much consideration, we deliberately developed the CoupleBalance coaching program in such a way that both partners do not need to be equally motivated, start at the same time, or be in the same place to benefit from the sessions for their relationship.

Therefore, the term 'partnership coaching' actually describes the PaarBalance system better than 'couple coaching' - because it makes sense for each partner to create their own PaarBalance account.

  • Then he first takes the so-called " relationship test " for himself.
  • Each person then receives their individual relationship profile (which usually differs significantly from that of the other person, since everyone has their own personal perception of the strengths and challenges in relationship building -> this alone is often very exciting: comparing the two profiles and discussing the respective assessments...) and
  • He goes through the online sessions at his own pace.

But of course, this does not mean that couples who want to do something good for their relationship at the same time cannot watch the (so-called 'psychoeducational') videos together if they are in the same place at the same time and feel like it.

27. Is it even worthwhile if I do couple balance on my own?

It's a common misconception that a relationship can only improve if both partners take action simultaneously. Unfortunately, this very often leads to nothing happening at all. Rather, the truth is:

when you take the initiative, you provide new, positive impetus. We'll show you what you can do to get your partner on board.

Don't let thoughts like, "Why me again? It's their turn now," hold you back.

Start as soon as possible – you can be sure that your partner will (most likely) join you.

28. Can my partner participate?

The CoupleBalance program is tailored to each individual partner. If the other partner wants to participate (from the beginning or at a later point) – all the better! They can start at any time.

Your partner should then create their own CoupleBalance account. If you both wish, you can then discuss all the content and send each other selected summaries.

However, it is not a prerequisite for a successful CoupleBalance process that your partner goes through the individual CoupleBalance sessions at the same time as you (or even starts using the tool themselves).

29. How can I involve my partner?

Tell your loved one about PaarBalance and your experiences with it. You can also easily send selected summaries and exercises as an email attachment or print them out.

If you wish, give your partner a glimpse into your program or, for example, a printout of your relationship profile or the ingredients for happiness . Perhaps this will pique their interest, and they might want to start with CoupleBalance themselves. In this way, it can organically develop into coaching for two – even though each person formally retains their own private space.

30. My partner doesn't want to participate. What should I do?

Situation 1: My partner is generally friendly towards me.

Although your partner is currently not motivated to participate in the CoupleBalance program, they fundamentally want to maintain the relationship and desire a harmonious relationship with you?

Don't let anything hold you back, just get started yourself!

It's a common misconception that a relationship can only improve if both partners actively work on it simultaneously. Unfortunately, this very often leads to nothing happening at all. Rather, the truth is: when you take an active role, you provide new, positive momentum. We'll show you what you can do to get your partner on board, too.

You can be sure of this: your partner will (most likely!) come on board.

Situation 2: My partner is consistently dismissive towards me.

Has your partner stopped responding to your suggestions for quite some time now? Is the imbalance in commitment to your relationship growing ever larger?

Then it can be helpful not to invest even more upfront, but to 'stop' for a while and focus on yourself: " My partner is distancing himself despite my efforts. What should I do? "

If your partner is interested in continuing your relationship, they will eventually take the initiative. Until then, remember: you can't make a dog walk.

31. How can I create a PaarBalance account?

 You can easily create your own PaarBalance account on our registration page (takes about 2 minutes). Step-by-step instructions can be found here:

You can start the coaching immediately after booking.

32. How is my personal data secured?

PaarBalance strives to ensure the highest possible security for your data, so that you can dedicate yourself to your coaching program with a good and secure feeling.

  • SSL Encryption:
    Data transmission is protected with SSL (Secure Socket Layer) encryption from the moment of registration to ensure a high level of data security. This is an internationally recognized security technology.
  • Certified German data center.
    All data is stored in a certified German data center.
  • Strict adherence to data protection:
    Only a few employees, who are obligated to comply with data protection regulations, have access to your data.

33. Where can I find the terms and conditions?

The terms and conditions can be found at the very bottom of the footer of all PaarBalance pages.

34. How much time does the program require?

You should aim for one to two sessions per week . Each session lasts approximately 20 to 25 minutes . In addition, you will need time to try out the suggestions that work best for you in your daily life together.

In this case, the entire coaching program extends over approximately 9 to 12 weeks.

Completed sessions can be repeated at any time – for example, if you feel (or worry) that you are unintentionally falling back into old patterns.

For this reason, we offer the option of a "lifetime" account for all those who wish to dedicate themselves to the individual relationship topics at their own pace and refresh important units as often as they like.

35. Subscription or one-time payment: Which usage period is right for me?

We would highly recommend that you set aside at least three months for the online coaching, as it is usually difficult to fit in more than one or two sessions per week in the daily grind.

After each unit, there needs to be enough opportunity to apply the content and try it out for oneself.

You can choose the usage period that best suits you from the three options below:

(A) 1-month coaching

(for €59 -> extension possible)
The perfect time slot to get to know the program

(B) 3-month coaching

(for €59 -> extension possible)
The perfect time slot to get to know the program

(C) Lifetime access

(for €499 -> one-time payment)
The ideal support to strengthen your love for a lifetime.

36. How can I extend my Couple Balance?

Before starting the program, select a usage period that suits you:

(A) 1-month coaching  for €59

The ideal timeframe to get to know the program

(B) 3-month coaching  for €149

(for 3 months of Couple Balance Coaching)
A good timeframe to bring about positive changes

(C) Lifetime access  for €499 (one-time payment)

The ideal support to strengthen your love for a lifetime.

"What do I need to do if I want to keep access to my account for longer than originally planned?"

With options (A) and (B), your contract will automatically renew for the selected usage period unless you cancel at least one day before the end of your term. This means you don't need to do anything if you wish to renew.

With option (C) you have unlimited access to the entire program immediately after the one-time payment.

"I had temporarily resigned and taken a break. What do I need to do to be able to continue?"

If you have already cancelled your PaarBalance account and later find that you would like to have more time available, you can easily extend or resume access to your account .

Simply book another session – depending on which time slot suits you best – (A) one or (B) three months of CoupleBalance coaching using the email address you have already used previously.

You can continue in the CoupleBalance program exactly where you left off.

37. How much does PaarBalance cost?

You can choose from the following three offers * :

(A) 59,- €

(for 1 month of Couple Balance Coaching)
The perfect timeframe to get to know the program.

(B) 149,- €

(for 3 months of Couple Balance Coaching)
A good timeframe to bring about positive changes

(C) 499,- €

(for lifetime access)
The optimal support to strengthen your love for a lifetime.

Take your time to consider which usage period best suits your current life situation.

With options (A) and (B), your contract will automatically renew for the selected usage period unless you cancel at least one day before the end of your term. With option (C), you have unlimited access to the entire program immediately after the one-time payment.

After completing the payment process (approx. 1-2 min.) you can immediately start your first session and use all the features of PaarBalance.

*By the way, no one should be prevented from participating due to the usage fees. If you currently have no income but would like to start the program as soon as possible, please contact us directly at: [email protected] (Subject: Social Discount). We will certainly find a solution.

38. How can I pay?

To complete your payment, you will be redirected to Digistore24. There you can choose between the following payment methods:

  • Paypal
  • Direct debit
  • credit card

The payment process takes about 2 minutes.

39. I can't pay. What now?

Technical reasons

Should a payment fail for technical reasons, please contact us at

E-Mail: contact @paarbalance.de

Subject: Payment cannot be processed

We will then research where the problem might be and take care of it as quickly as possible so that you can start with the CoupleBalance program.

Financial reasons

If you are unable to pay the usage fees – for example, because you currently have no income – please contact

E-Mail: contact @paarbalance.de

Subject: Social discount

We will get back to you as soon as possible and will certainly find a solution.

40. What does the “money-back guarantee” mean?

We want you to be satisfied with the Couple Balance coaching and for the program to be helpful to you.

If you do not experience any improvement in your partnership and well-being within 14 days of your registration, you will receive a refund of your coaching fees paid to date.

A simple email within 14 days of your registration to [email protected] is sufficient .

The only requirement is that you have completed two full CoupleBalance sessions during this period.

41. Where can I find my invoice?

  • Digistore24:
    Once the payment process has been successfully completed, you will receive your payment information from Digistore24 via email. This email will contain a link to a PDF with your invoice (including VAT), which you can save or print.
  • Couple Balance Program
    : We also save a clear list of all payment information directly in the Couple Balance program under the "Messages" tab in the "Payments" section.
  • 42. How can I cancel my PaarBalance subscription?

    You can cancel at any time up to the last day of your chosen contract term via one of the following three methods:

    • DS24 Cancellation Link
      You can cancel via the cancellation link that was sent to you by our payment partner Digistore24 via email along with your payment information.
    • Cancel button in the Couple Balance program
      You can cancel via the cancel button, which you will find under "My Data" in the Couple Balance program.
    • Email:
      You can send us an email ( [email protected] ) with the subject: “Cancellation of my PaarBalance account”

    Otherwise, your contract will automatically renew for the contract term you selected.

    43. Will I still have access to my previously completed sessions after cancellation?

    Regardless of when you cancelled, you will retain access to your account until the last day of your booked usage period.

    This means that, theoretically, you can cancel immediately after booking or one day before the end of your chosen usage period.

    In both cases, you will of course have access to the entire tool until the end of your booked usage period. During this time, you can start a new session each day, repeat all previously completed sessions as often as you like, and access your mood barometer, relationship history, etc.

    If you wish to retain access to the documents you have completed even after the expiry of your chosen term,

    • You would either have to save all the PDFs you want directly to your hard drive or
    • You can book an additional in-depth session at a later date, in which you can review all the topics that are particularly relevant to you.

    44. What if I want to start using CoupleBalance again at a later time (e.g., for a refresher or in a new relationship)? Will my data still be saved then?

    (A) I would like to regain access to my previous account and the sessions I have already completed. 

    Then simply log in again using your existing contact details and book the time slot that seems most suitable for you at this time. ( https://www.paarbalance.de/registrierung/ )

    (B) I would like to start the program all over again.

    Either rebook using a second email address (one you haven't used before) or write us an email.

    Email: [email protected]

    Subject: “Please delete my PaarBalance account”

    We will let you know as soon as possible when you can register again from scratch using your familiar email address.

    45. I don't want to receive emails. What do I need to do?

    Our emails contain a link at the end that you can click if you no longer wish to receive emails.

    If the link is missing from an email, simply write directly to

    Email: [email protected]

    Subject: "I no longer wish to receive emails"

    Then we will no longer contact you.

    46. How can I have my account permanently deleted?

    If you wish to permanently delete your PaarBalance account, simply contact us directly.

    Email: [email protected]

    Subject: “Please delete my PaarBalance account”

    The best way to contact us is directly from the email address you used to create your PaarBalance account, or you can provide us with the relevant email address.

    We will then delete your PaarBalance account as quickly as possible (and irreversibly).

    47. I've forgotten my password. Now what?

    In the member login area you will find the button "Forgot password".

    Please click on it. We will then send you a link through which you can create a new password.

    48. The (free) e-book hasn't arrived yet. What should I do?

    Please contact us ( [email protected] ) and we will ensure that you receive your (free) e-book as soon as possible.

    49. I haven't received any results after taking the (free) relationship test. What should I do?

    Please contact us ( [email protected] ) and we will ensure that you can access your relationship profile as soon as possible.

    50. I cannot continue with the next session. What could be the reason?

    You can do one session per day, meaning you can start the next session every 24 hours. The only requirement is that you have completed all exercises and homework. Only then is a session considered complete.

    However, the content of the exercises or homework will only be saved if all the necessary selection boxes have been clicked.

    Please double-check that you have ticked all the required boxes:

    1. When choosing the homework type(s) (1, 2 and/or 3)?
    2. For each individual specific task (when doing homework or before formulating a self-answer)?
    3. Did you enter a 'target date' for each homework assignment?

    Once you have consistently provided all the necessary information, you should be able to start your next unit quickly.

    If that doesn't work, please let us know at the

    Email: [email protected]

    51. How can I change my email address?

    After logging in, you can change your contact email address in the "My Data" section.

    52. Can I also do the coaching on my smartphone?

    Of course.

    You can complete your CoupleBalance coaching session anywhere and anytime with internet access – whether you have a PC, laptop, tablet, or smartphone. You should ensure you have approximately 20 minutes of uninterrupted time per session.

    53. Is there an information session about the Couple Balance program?

    Yes, we try to hold a (live) information session about once a month. You can register for this webinar here: www.paarbalance.de/beziehungswebinar

    54. Is there a recording of any of the webinars?

    We try to create a recording of every webinar to make it available to the participants afterwards. The recording is edited by us to ensure the anonymity of the participants.

    55. Are personal consultations included in the Couple Balance coaching program?

    The CoupleBalance tool is designed so that each user can work through the individual units at their own pace. You are guided through the program as a whole and through each individual session. Therefore, the coaching is self-explanatory and can be completed independently.

    Additional personal consultations with a 'CoupleBalance Therapist' are not planned.

     If you were to take advantage of 1:1 couples counseling in parallel with the CoupleBalance program , this would be an ideal prerequisite for deep and lasting positive changes (= Blended Counseling).


    If you would like personal support in addition to the CoupleBalance sessions, you can look for professional help here:

    www.paarbalance.de/beziehungstipps/notfalladressen-und-unterstuetzung-vor-ort/

    56. Can I book personal consultations as well? Where else can I turn?

    Professor Dr. Ludwig Schindler offers a limited number of telephone appointments in exceptional cases for people who have recently discovered they have been cheated on by their partner. Further information can be found here .

    Alternatively, one of the addresses on our site may be able to help you to receive additional personal face-to-face advice where you feel well cared for:

    www.paarbalance.de/beziehungstipps/notfalladressen-und-unterstuetzung-vor-ort/

    57. Can I reach you by phone?

    The experts at PaarBalance cannot be reached by phone.

    You can write to us at the

    E-Mail: [email protected].

    We will try to address your request as quickly as possible and get back to you.

    58. What will I learn from the PaarBalance relationship test?

    The relationship test was developed specifically for PaarBalance according to scientific standards. It covers the following areas:

    1. How am I experiencing my relationship right now?

    2. How am I currently shaping my partnership?

    The questionnaire takes approximately 10 minutes to complete. Immediately afterward, you will receive your personal relationship profile, which reflects your individual strengths but also highlights any challenges you may currently be facing. Based on these results, the individual coaching sessions are color-coded to suit your specific situation (traffic light colors: red, yellow, green).

    59. Do I absolutely have to fill out the relationship test?

    Yes! The test is essential.

    Firstly, before the program starts, he provides you with a comprehensive overview of the resources and challenges in your relationship (status quo assessment/anamnesis). Secondly, we also need this insight into the atmosphere and the way you both interact in order to tailor the CoupleBalance coaching to your individual needs.

    Depending on your personal situation, we use traffic light colors to mark the individual topics:

    • Red = "Urgent action required!"
    • yellow = "There's room for improvement..."
    • Green = "One of your strengths / resources 🙂"

    10 minutes that are truly worth it!

    60. Can I repeat the relationship test?

    Unfortunately, it is not possible to repeat the partnership test during the coaching process at this time.

    You can get a good overview of the changes over time (How satisfied am I with myself, with my partner, with our partnership?) with the help of the "mood barometer" inside the program.

    61. What is the “relationship profile”?

    It has been proven that, on the one hand, there are behaviors and attitudes that are conducive to a happy relationship, and on the other hand, patterns that put one at risk of getting in the way of one's own happiness.

    Based on your answers in the PaarBalance partnership test (completion time approx. 10 minutes), we can show you in your personal relationship profile where your individual strengths lie and where it would be important to try new things.

    Your personal relationship profile provides you with a sound overview of your resources and areas for improvement as a couple.

    You can have your relationship profile created either independently of the CoupleBalance program (click here to go directly to the relationship test ) or as part of the CoupleBalance coaching (right at the beginning as a status quo assessment, before you start with the first session).

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