General Terms and Conditions/Terms of Use of PaarBalance GmbH
PaarBalance.de is operated by PaarBalance GmbH, Hornstein 35, 82544 Egling.
The company is represented by the managing directors Prof. Dr. Ludwig Schindler, Dr. Judith Gastner, Tobias Ziegler and Felix Nunn.
The company is registered with the Munich District Court, HRB 177640.
The VAT identification number is DE264609593.
PaarBalance places great importance on transparency and therefore asks you to carefully read the following terms of use.
If you would like to take the free relationship test and click on the "SUBMIT AND GET FREE ACCESS" button, you agree to and accept the validity of the terms and conditions and the privacy policy.
If you do not accept the terms and conditions of PaarBalance.de, registration is not possible.
Registration requires a minimum age of 18. Individuals under 18 are not permitted to use PaarBalance.de.
These terms and conditions also apply to portals abroad, unless otherwise indicated.
§1 Services Offered / Subject Matter of the Contract
(1) PaarBalance GmbH offers the PaarBalance program, an online service designed to help its users improve their relationships and increase their satisfaction in the partnership.
(2) PaarBalance.de provides its users with a comprehensive questionnaire, which is also relevant for the subsequent service. Based on the answers to this questionnaire, PaarBalance.de uses statistical methods to develop an individual "relationship profile" and determines the personal relevance of the individual coaching sessions for the user. You fully agree to this procedure. This service is free of charge for the user.
(3) PaarBalance.de provides its users with 18 coaching sessions, each consisting of an informational video, two exercises, and a selection of homework. The only exception to this structure is the final session, in which the user will not find a selection of homework. A maximum of one session can be completed per day (i.e., within a 24-hour period). The individual sessions build upon one another and can only be completed in the specified order. You fully agree to this procedure.
(4) As part of using the program, PaarBalance.de sends messages at various times to the email address the user registered with PaarBalance.de. The purpose of these emails is to remind, inform, and motivate the user. You fully agree to this procedure.
§2 Conclusion of the contract
(1) By entering your email address and clicking the "SUBMIT & GET FREE ACCESS" button, you register as a member of PaarBalance and expressly agree to the privacy policy and the terms and conditions listed here.
(2) Registration establishes a contractual relationship, which is free of charge and governed by these Terms and Conditions. The creation of a "relationship profile" based on the electronic evaluation of the user's questionnaire responses is free of charge for the user. PaarBalance assumes no liability for the accuracy of the content of the relationship profile. The criteria for creating the relationship profile were developed and established specifically for PaarBalance by recognized scientists. However, PaarBalance.de cannot guarantee that the content of the relationship profile will be an exact match in every individual case. Each user is aware of this and releases PaarBalance from any liability in this regard.
(3) PaarBalance also offers paid services. These paid services include individual coaching sessions, consisting of an informational video, exercises, and homework. PaarBalance cannot guarantee the success of the coaching, i.e., an improvement in the relationship. Rather, it offers scientifically based support for self-help. The user is informed of this and expressly agrees to it. The user cannot assert any rights to the success of the coaching and releases PaarBalance from all related claims. The user will be informed about the content, duration, and prices of the PaarBalance program before concluding a paid contract.
(4) Payment is processed through our payment partner Digistore24. From the moment of booking, Digistore24 acts as the legal seller of the Couple Balance Coaching program and is therefore the user's direct contractual partner and contact person for all matters relating to the payment process, contract cancellation, or termination of the paid membership. Digistore24's contact details can be found on the Digistore24 payment page or in the legal notice (www.digistore24.com). Digistore24's terms and conditions apply.
(5) After activation of the paid coaching service, the user will receive an order confirmation and these Terms and Conditions in text form. The contract text is not stored upon conclusion of the contract. The user is advised to save it themselves.
(6) PaarBalance.de has the right to block the user at any time if the user behaves unlawfully.
§3 Data Usage/Data Protection
Our privacy policy applies, which can be viewed under the "Privacy" menu item in the footer of the PaarBalance.de homepage.
§4 Usage fees / Prices / Price changes
(1) PaarBalance.de offers free and paid services within its portal, see Section 2 paragraphs (2), (3), (4).
(2) All prices can be viewed on the main page of PaarBalance.de under the heading "Price/Performance". Before payment for paid services, you will be explicitly informed that this is a paid service. Payment of the fee is due in advance without any deductions to our payment partner Digistore24, the reseller of PaarBalance coaching. The available payment options are PayPal, direct debit, or credit card.
(3) PaarBalance GmbH is entitled to increase the remuneration in order to pass on increased preliminary costs to the user. This includes, in particular, an increase in value added tax.
§5 Money-back guarantee
If no improvement in the partnership is experienced within 14 days of completing the paid service, the coaching fees paid will be refunded to the user upon receipt of their request for a refund of the fees paid so far via email ([email protected]).
§6 Disclaimer
(1) PaarBalance strives to ensure the uninterrupted operation of PaarBalance.de, but cannot guarantee it. Therefore, PaarBalance is not liable for the unrestricted usability, accessibility, and functionality of its services, insofar as the causes lie outside its control. In particular, PaarBalance is not liable for disruptions due to force majeure or the failure of communication networks. The possibility of disruptions in quality and accessibility is hereby pointed out, and no liability is expressly assumed for them.
(2) PaarBalance is not liable for unauthorized access to its customers' personal data by third parties, in particular by hackers or other persons, unless PaarBalance itself has acted with gross negligence. The user therefore indemnifies PaarBalance GmbH against all obligations, expenses, or claims arising from damages caused by data misuse/data loss. The user expressly agrees to this.
(3) PaarBalance is not liable for the accuracy of the relationship profile determined by the questionnaire or for the correct marking of the 18 sessions by the traffic light colors green, yellow, and red, which indicate the respective importance of a session for the user. PaarBalance is also not liable for the accuracy of the mood barometer. The user indemnifies PaarBalance against all resulting obligations, expenses, or claims.
(4) Upon completion of the paid portion of PaarBalance, PaarBalance is solely obligated to provide the service online. PaarBalance excludes all liability regarding the success of the coaching. The user expressly agrees to this.
§7 Copyright
The content published on this website by PaarBalance GmbH is subject to German copyright and ancillary copyright law. Any use not permitted under German copyright and ancillary copyright law requires the prior written consent of PaarBalance or the respective rights holder. This applies in particular to the reproduction, modification, translation, storage, processing, or transmission of content in databases or other electronic media and systems. Third-party content and rights are identified as such. Unauthorized copying of website content or the entire website is prohibited and punishable by law. Only the creation of copies and downloads for personal, private, and non-commercial use is permitted. This website may not be displayed in frames or iframes by third parties without written permission.
§8 Term of membership, Automatic renewal of membership, Termination of membership
(1) The free membership can be cancelled at any time. A simple email to [email protected] stating the email address with which the user registered is sufficient. The user will then receive a confirmation email from PaarBalance.de.
(2) PaarBalance offers three contract durations for its paid memberships: (A) a monthly contract, (B) a 3-month contract, and (C) an indefinite contract. The term of the selected paid memberships (A) and (B) automatically renews for the same duration (one month for the monthly membership, three months for the 3-month membership) unless canceled one day before the end of the current contract period. The price upon renewal remains unchanged at the initial price of the selected term. The Lifetime Access (= indefinite contract) (C) is a one-time payment.
(3) The paid membership can be terminated in two ways:
- Either via the cancellation link that will be sent to you by our payment partner Digistore24 via email.
- or via the cancellation link, which you can find in the PaarBalance program under "My Data".
(4) The contract duration is calculated on a daily basis, not on a calendar month basis. Example: Start date 15 January, end date 15 February for a 1-month contract duration.
(5) Paid membership at PaarBalance ends with the termination of the contract.
§9 Termination
The cancellation of the paid membership must be made no later than one day before the end of the chosen term.
Paid membership can be cancelled in two ways:
- Either via the cancellation link that will be sent to you by our payment partner Digistore24 via email.
- or via the cancellation link, which you can find in the PaarBalance program under "My Data".
Canceling your paid membership does not automatically cancel your free membership. A separate cancellation is required for the free membership; a simple email to [email protected] is sufficient.
§10: (Sale) of digital products
After cancellation of the paid membership, the contract for the free membership remains in effect. Upon re-registration, the user can continue with the CoupleBalance program at the same level as when the paid membership was terminated.
In addition to online coaching membership, PaarBalance also offers digital products (e.g., an audio series for download). After payment, you will be immediately redirected to the download area.
You have a 14-day statutory right of withdrawal or return for our digital products. The period begins upon payment.
§11 Amendment of the General Terms and Conditions, Scope of Services, Place of Jurisdiction and Applicable Law
(1) PaarBalance GmbH is entitled to amend these General Terms and Conditions, provided that:
- Clauses of these terms and conditions have been declared wholly or partially invalid by courts,
- the changes are necessary to ensure general business operations,
- Changes are necessary to close regulatory gaps.
(2) PaarBalance GmbH is entitled to change the scope and subject matter of the services at any time, provided that this does not significantly disadvantage the user. This is particularly the case if technical and coaching-specific innovations are introduced or if legal changes require it.
(3) If changes to the Terms and Conditions affect an existing member, they will receive a notification explaining the change. The user then has a special right of termination with one month's notice. If no termination occurs, the new Terms and Conditions will become effective after one month and will be accepted by the user. The user of PaarBalance.de agrees to this without reservation.
(4) The contracting parties shall be governed by the law of the Federal Republic of Germany, excluding its conflict of laws rules. No collateral agreements have been made.
§12 Final Provision
Should one or more clauses of these terms and conditions be invalid or declared invalid, the validity of the remaining provisions shall remain unaffected.
